Frequently Asked Questions (FAQs)

Frequently Asked Questions

1. How long does shipping take?

We process orders within 1-3 business days. Standard shipping to the US typically takes 7-15 business days. You will receive a tracking number once your order is shipped.

2. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order online at any time.

3. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other secure payment methods available at checkout.

4. How do I return a product?

We accept returns within 7 days of delivery. Please email us at support@zwinza.com with your order number and reason for return. Important: Please make a video before opening the parcel as proof of condition. Returns without video proof for damaged/wrong items may not be accepted.

5. Do you offer exchanges?

Yes! If you changed your mind, we offer exchanges or store credit. Contact us at support@zwinza.com within 7 days of delivery.

6. My item arrived damaged or wrong. What do I do?

We sincerely apologize! Please record a video before opening the parcel and contact us immediately at support@zwinza.com with your video proof and order number. We will send a replacement or issue a full refund promptly.

7. Can I cancel my order?

Orders can be cancelled within 24 hours of placement. After 24 hours, the order may already be in processing and cannot be cancelled. Please email support@zwinza.com as soon as possible.