Shipping policy

  1. Shipping Costs & Delivery Times There is no universal flat rate for shipping. Instead, the cost and estimated delivery time are calculated dynamically based on:

Destination Country: Where your customer is located. Shipping Method: The specific logistics channel you choose (e.g., zwinza Packet, USPS, etc.). Product Attributes: The weight, volume, and type of the item. To get an accurate estimate for a specific product, you can:

Check the Product Details Page: Select the destination country and shipping method to see the real-time quote. Use the Shipping Calculator: Enter the product’s weight, dimensions, and destination on our calculation page to compare different channels. Note on Accuracy: The delivery times shown are estimates based on historical data (covering about 90% of orders under normal conditions). They are counted in calendar days (including weekends) but do not guarantee arrival, as delays can occur due to customs clearance, weather, or local carrier issues. For the most reliable test, many sellers place a small testing order first.

  1. Processing Time Before an item ships, it goes through processing:

Standard Orders: If we need to source the item from a supplier, processing typically takes 2–4 days. Private Inventory: If you have stocked the item in our warehouse, processing is much faster, usually taking only several hours to 1 day.

  1. Setting Up Your Store’s Policy If you are using a platform like Shopify, you will need to set up a Delivery Profile in your store’s settings (Settings > Shipping and delivery) to define how shipping rates and times are displayed to your customers at checkout. This ensures your buyers see accurate information based on the zwinza logistics options you select.

  2. Returns & Refunds Related to Shipping Lost/Damaged Items: If a package is lost in transit or arrives damaged/wrong, we take responsibility. You can request a refund or resend without returning the original item. Buyer’s Remorse: If a customer simply doesn’t like the product or ordered the wrong size, we do not support free returns. The buyer would need to pay for return shipping to our warehouse for a refund, which is often not cost-effective for international shipments.