Terms of service

  1. Reselling and Product Usage You are fully permitted to resell Zwinza products in your own store. We support three flexible ways to do this:

List to Store: If you have an existing store (like Shopify), you can list our products directly. Once listed, orders will automatically sync to Zwinza for fulfillment. Direct Ordering: If you don’t have a store yet, you can download our product images and place orders directly on the Zwinza platform. This is ideal for testing products or small-scale sales. Sourcing Requests: If we don’t currently have a specific product you want, you can submit a sourcing request. Our team will work to find that product for you, typically within 48 hours. You are also allowed to download and use Zwinza product images for your marketing and listings.

  1. Refund, Return, and Resend Policy Our policy distinguishes between issues caused by us and those caused by buyer preference.

Cases Where We Take Responsibility (Refund or Resend): We will process a refund, resend a new item, or accept a return without requiring the original item to be shipped back if:

The order is significantly delayed. The package is lost in transit. The product arrives damaged, is the wrong item, or has missing parts. The destination country or shipping method has limitations that prevent delivery. Cases Based on Buyer Preference: If a customer simply doesn’t like the product, chose the wrong size, or made a mistake, we do not support "no-reason" refunds. In these cases, we only support a return-and-refund process. The customer must ship the item back to our warehouse at their own expense. Since international return shipping can be costly, it is often more practical for the buyer to keep the item.

Warranty Periods:

Dropshipping Orders: Come with a 30-day warranty from the date of receipt. Direct Shipping Orders: Typically have a 7-day warranty, though this can vary by manufacturer. To initiate a claim, you should open a dispute through the Zwinza platform. Our team generally reviews these within two working days. Providing clear photos or videos of the issue will help speed up the resolution.

  1. Service Fees and Billing When you see a "Service Fee" on your invoice, it is not an extra hidden charge. It is a transparent breakdown of the total logistics cost. The total amount remains the same; it is just split into two parts for clarity:

Shipping Fee: Covers the pure transportation cost. Service Fee: Covers labor, quality inspection, packing materials, and dispatching. This structure helps you understand exactly what you are paying for in the fulfillment process. You can view detailed billing history for these fulfillment services in your Zwinza account dashboard.

  1. Additional Services Beyond basic dropshipping, Zwinza offers several specialized services to help grow your business:

Payment Agency: If you face restrictions with PayPal or Stripe, we can assist eligible clients (typically those with at least 100 daily orders fulfilled by Zwinza) in applying for stable payment solutions like Oceanpayment, Airwallex, or LianLianPay. Advertising Services: We can help with the registration and management of ad accounts for platforms like Meta (Facebook/Instagram), Google, TikTok, and AppLovin. This includes assistance with account verification and multi-account operations. Customization (POD & ODM): We offer Print-on-Demand services for personalized items and ODM (Original Design Manufacturer) services for custom product development. Zwinza Points Rewards: You earn points based on your sales volume when placing orders. These points can be redeemed for "Visiting Services" if you plan to visit China, covering airport transfers, hotel reservations, translation, and local tours.

  1. Private Inventory If you choose to buy bulk inventory to store in Zwinza warehouses (Private Inventory), please note that these orders are non-refundable once placed. We do not accept returns of unsold private stock for a cash refund. However, you can keep the stock in our warehouse for future dropshipping orders. If you need to dispose of or transfer this stock, you would need to contact your Account Manager to discuss specific options, which may involve additional fees.

  2. Dispute and Agreement Handling If you need to upload a signed agreement (such as for fulfillment services), you should select the ticket type "Service Consultation--Fulfillment Service Consultation" when opening a support ticket.